Ordering

• You can order with or without an account.
• You receive an order confirmation by email straight away.
• You can cancel or change your address as long as your order has not been shipped.
• Ordered on a working day before 3 pm, shipped the same day.

1. Choose your productsAdd them to your basket. You will see straight away whether you qualify for free shipping or a gift.
2. Go to checkoutEnter your details and delivery address. You can log in, but you do not have to.
3. Choose how to payiDEAL | Wero, Klarna, PayPal, credit card or Bancontact.
4. Receive your confirmationYou get an order confirmation by email straight away and a second email with tracking as soon as your parcel is on its way.

As long as you have not received a shipping confirmation, we can change your delivery address or cancel your order. Call +31 85 902 20 80 or email webshop@cosmetique-totale.nl with your order number.

Want to add something? That is not possible once an order has been placed. Simply place a new order.

If we cancel your order before shipping, we make the full amount available as store credit, with no expiry date.

Is your parcel already on its way? Then we can no longer change anything. Use the tracking to choose another delivery time or pick-up point, or return your order after receiving it.

Do you have an account? Then you can see the status and tracking under My orders. Without an account, you will find the tracking in the shipping email. No email received? Check your spam folder or contact us.

If a product is sold out, you will see this on the product page. Leave your email address there and you will be notified automatically as soon as it is back in stock.

Does a product turn out not to be available straight away after you ordered? We will contact you. If it takes a little longer, we will tell you when to expect it. If the product will not come back, you get your money back for that product.

Want to give something as a present? Enter the recipient's address at checkout. The packing slip shows no prices. Prefer to give a treatment? Give a gift voucher for our clinics.

Everything about payment methods, paying with Klarna, discount codes, store credit, gift vouchers and invoices is on the Payment and invoices page.