Klantenservice

Contact

A question about your order or a product from our online store? We are happy to help by phone, by email or with the form below.

Maybe quicker to sort out yourself

My ordersRegister a return

Send us a message

Fill in the form and we will reply as soon as possible. If your question is about an order, please include your order number so we can help you right away.

We only use your details to answer your question. Read more in ourprivacy policy.

A question about a treatment or appointment?

This page is for questions about the online store. For an appointment, a treatment or your treatment plan, our clinics are happy to help.

Contact the clinics

Would you like personal skin advice? Book a free consultation or read more on the page Skin advice.

Frequently asked questions

How do I track my order?

As soon as your parcel has been shipped, you will receive an email with your tracking code. If you have an account, you can also see the status under My orders.

Can I still change my delivery address or cancel my order?

Yes, as long as you have not received a shipping confirmation. Call +31 85 902 20 80 or send us a message with your order number and we will arrange it as quickly as possible.

How quickly will my order be shipped?

Ordered on a working day before 3 pm, we ship the same day with PostNL. In the Netherlands your parcel usually arrives the next working day; elsewhere in Europe within 2 to 5 working days.

My parcel is delayed. What now?

Around public holidays and during big promotions, delivery may take a day longer. If your parcel has not arrived after 3 working days (5 outside the Netherlands), please contact us.

How do I return a product?

Register your return within 14 days of receipt using the returns form. We accept unopened products with an intact seal; you receive store credit.

I have a question about a treatment. Who can I ask?

Please contact our clinics via cosmetique-totale.com. On this page we only answer questions about the webshop.

Call or email us

Monday to Thursday 8 am–8 pm
Friday and Saturday 9 am–5 pm

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