Customer service

Skin advice

Not sure which product suits your skin? Our skin therapists are happy to help: by phone, by email or during a free intake at one of our clinics.

At a glance

  • Advice is always free and without obligation.
  • Our skin therapists help you by phone or email.
  • Want someone to look at your skin? Book a free intake with a degree-qualified skin therapist at one of our clinics.
  • More than 60 clinics in the Netherlands, Belgium and Germany.

Selected by skin therapistsAll products in our webshop are also used by our skin therapists in the clinics. So you buy skincare that has proven itself in practice.

Advice by phone or email

Call +31 85 902 20 80 or email webshop@cosmetique-totale.nl. Our skin therapists know every brand in the webshop and can help you with, for example:

  • which product suits your skin type or skin concern;
  • how to combine products into a morning and evening routine;
  • the order in which to apply your products;
  • which product is a good alternative if your favourite is sold out.

Useful to have to hand: your skin type, what is bothering you and which products you currently use. If a skin therapist needs to see your skin in person, we will recommend a free intake at one of our clinics.

Free intake with a skin therapist

During an intake, a degree-qualified skin therapist looks at your skin and gives you personal advice. It is free and without obligation.

  1. Book onlineChoose a clinic near you and a time that suits you.
  2. Skin analysisThe skin therapist asks about your skin, your concerns, your lifestyle and your current routine, and examines your skin.
  3. Personal adviceYou receive advice on the care that suits you and, if you wish, a treatment plan.
  4. You decideThere is no obligation at all. In the Netherlands we also check whether you qualify for reimbursement by your health insurer.

Want to look even deeper? Ask about the Premium Skin Analysis: an intake with a digital skin scan that also shows what is happening beneath the surface of your skin.

Book your free intake

Our skin therapists

Cosmetique Totale employs degree-qualified skin therapists. Every day they treat skin concerns such as acne, pigmentation, couperose and rosacea, and keep their knowledge up to date with training from our own CT Academy.

We use the same knowledge for the webshop: we only sell brands our skin therapists work with themselves, such as elementrē, Dermaceutic, ZO Skin Health and Colorescience.

Meet our skin therapists

Treatment and care at home

Having a treatment at one of our clinics? Your skin therapist will also advise you on which products to use at home, before and after the treatment. The right care at home gives a better and longer-lasting result. You will find all these products in our webshop.

Frequently asked questions

Does skin advice cost anything?

No. Advice from our customer service and an intake with a skin therapist are free and without obligation.

What is the difference between calling and an intake?

On the phone, our customer service helps you choose, combine and use products. During an intake, a skin therapist examines your skin at one of our clinics and you receive personal advice, with a treatment plan if you wish.

Do I have to buy something or book a treatment after the intake?

No, the intake is without obligation. You receive advice and decide for yourself what to do with it.

Where can I book an intake?

At one of our more than 60 clinics in the Netherlands, Belgium and Germany. When booking online, you choose the clinic and the time yourself.

Which product suits my skin?

Call us on +31 85 902 20 80 or book a free intake. Tell us your skin type, what is bothering you and what you currently use, and we will give you targeted advice.

In what order should I apply my products?

As a rule of thumb: cleanse, then the thinnest products such as serums, then cream and, during the day, sun protection last. If you are unsure about your products, give us a call.

Need help?

Monday to Thursday 8 am–8 pm
Friday and Saturday 9 am–5 pm