Shipping and delivery times

• Ordered on a working day before 3 pm, shipped the same day with PostNL.
• In the Netherlands usually delivered the next working day; elsewhere in Europe in 2 to 5 working days.
• Free shipping from €75 (France: from €200).
• You always receive a tracking code by email.

The free shipping threshold applies to the order value after discounts and excluding gift products. You will always see the exact costs again in your basket and at checkout.

• Netherlands: usually the next working day.
• Belgium, Germany, Austria and Luxembourg: 2 to 3 working days.
• France, Italy, Spain and Portugal: 3 to 5 working days.

Around public holidays and during big promotions, delivery may take a day longer. We will announce this at the top of the webshop.

We ship with PostNL. As soon as your parcel has been shipped, you will receive an email with your tracking code, so you can follow your order to your door.

Prefer to collect? That is not possible through the webshop. Our products are also available at a clinic near you.

Parcel not received. Does tracking say your parcel was delivered, but you have not received anything? Let us know within 7 days and we will start an investigation with PostNL. After 7 days PostNL can no longer investigate, so do not wait.

Received damaged. Take a photo of the packaging and the product and send it to us within 7 days. We will send you a replacement as soon as possible.

Not collected or refused. Has your parcel come back because it was not collected or was refused? We will contact you. We can send it again (the shipping costs are then yours) or make the value of your order available as store credit, without shipping costs.